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Inbound Contact Center Manager Compare
Alternate job titles: Inbound Call Center Manager
Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training... view job details
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Inbound Contact Center Supervisor Compare
Alternate job titles: Inbound Call Center Supervisor I
Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details
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Inbound Contact Center Senior Supervisor Compare
Alternate job titles: Inbound Call Center Supervisor II
Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details
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Contact Center Traffic and Scheduling Manager Compare
Alternate job titles: Customer Information Center Manager
Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call... view job details
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Contact Center Senior Manager Compare
Alternate job titles: Contact Center Senior Manager
Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details
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Contact Center Manager Compare
Alternate job titles: Contact Center Manager
Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details
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Contact Center Traffic and Scheduling Analyst II Compare
Alternate job titles: Call Center Traffic and Scheduling Analyst
Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details
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Contact Center Director Compare
Alternate job titles: Call Center Director
Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details
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Contact Center Traffic and Scheduling Analyst III Compare
Alternate job titles: Senior Call Center Traffic and Scheduling Analyst | Sr. Call Center Traffic and Scheduling Analyst | Call Center Traffic and Scheduling Analyst, Sr.
Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details
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Contact Center Traffic and Scheduling Supervisor Compare
Alternate job titles: Customer Information Center Supervisor
Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details
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Contact Center Scheduler I Compare
Alternate job titles: Call Center Scheduler | Customer Service Scheduler
Responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes... view job details
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Contact Center Quality Analyst Compare
Alternate job titles: Call Center Quality Analyst
Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works... view job details
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Contact Center Supervisor Compare
Alternate job titles: Call Center Team Leader (Includes Selling)
Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets.... view job details
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Top Contact Center Executive Compare
Alternate job titles: VP, Call Center | Vice President of Call Center | Chief Call Center Officer | Top Call Center Executive | Chief Call Center Executive
Plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details
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Contact Center Traffic and Scheduling Assistant Compare
Alternate job titles: Contact Center Traffic and Scheduling Assistant
Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing,... view job details
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