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Inbound Contact Center Manager Compare
Alternate job titles: Inbound Call Center Manager | Inbound Customer Support and Service Manager
Manages and directs all aspects of inbound contact center operations. Implements and reviews contact center inbound policies and procedures. Develops and monitors quotas for service volume and timeliness. Responsible for staff... view job details
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Inbound Contact Center Supervisor II Compare
Alternate job titles: Inbound Call Center Supervisor II | Inbound Customer Support and Service Supervisor II
Supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Ensures quotas for service volume and timeliness are... view job details
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Inbound Contact Center Supervisor I Compare
Alternate job titles: Inbound Call Center Supervisor I | Inbound Customer Support and Service Supervisor I
Supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Ensures quotas for service volume and timeliness are... view job details
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Inbound Contact Center Supervisor III Compare
Alternate job titles: Inbound Call Center Supervisor III | Inbound Customer Support and Service Supervisor III
Supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Ensures quotas for service volume and timeliness are... view job details
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Contact Center Representative I - Inbound Compare
Alternate job titles: Call Center Representative I - Inbound | Inbound Customer Resolution Specialist I | Inbound Customer Support Representative I
Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the... view job details
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Contact Center Representative III - Inbound Compare
Alternate job titles: Call Center Representative III - Inbound | Inbound Customer Resolution Specialist III | Inbound Customer Support and Service Representative III
Answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as... view job details
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Contact Center Representative IV - Inbound Compare
Alternate job titles: Call Center Representative IV - Inbound | Inbound Customer Resolution Specialist IV | Inbound Customer Support and Service Representative IV
Answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as... view job details
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Contact Center Representative II - Inbound Compare
Alternate job titles: Call Center Representative II - Inbound | Inbound Customer Resolution Specialist II | Inbound Customer Support and Service Representative II
Answers call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and... view job details
For Employees: FREE Data
 
Contact Center Traffic and Scheduling Analyst Compare
Alternate job titles: Call Center Traffic and Scheduling Analyst | Customer Service Center Traffic and Scheduling Analyst
Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely... view job details
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Contact Center Director Compare
Alternate job titles: Call Center Director
Directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Sets standards and guidelines for customer interactions. Monitors the... view job details
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Contact Center Traffic and Scheduling Analyst, Sr. Compare
Alternate job titles: Call Center Traffic and Scheduling Analyst, Sr. | Sr. Customer Service Center Traffic and Scheduling Analyst
Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely... view job details
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Contact Center Scheduler Compare
Alternate job titles: Call Center Scheduler | Contact Center Forecasting and Resourcing Analyst | Contact Center Metrics Analyst | Customer Service Center Scheduler
Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds resourcing and... view job details
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Top Contact Center Executive Compare
Alternate job titles: Senior Director of Contact Center Operations | Top Call Center Executive | Vice President of Call Center
Plans and directs all aspects of an organization's contact center policies, objectives, and initiatives. Develops and administers procedures for interacting with customers in a contact center environment. Evaluates, analyses contact... view job details
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Outbound Contact Center Supervisor II Compare
Alternate job titles: Outbound Call Center Supervisor II | Outbound Call Center Supervisor, Experienced
Supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Responsible for the... view job details
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Contact Center Quality Analyst Compare
Alternate job titles: Call Center Agent Quality Monitoring Analyst | Contact Center Planning and Monitoring Analyst
Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works... view job details
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