Contact Center Quality Analyst, Sr.
Also referred to as: Contact Center Quality Analyst, Sr., Call Center Agent Quality Monitoring Senior Analyst, Contact Center Planning and Monitoring Senior Analyst
Requirements and Responsibilities
Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. May suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Typically requires 2 or more years of related experience.
Similar Jobs:  Contact Center Traffic and Scheduling Analyst, Sr., Contact Center Quality Analyst, Contact Center Traffic and Scheduling Analyst, Contact Center Director, Contact Center Scheduler, Outbound Contact Center Supervisor II, Inbound Contact Center Supervisor I, Inbound Contact Center Supervisor II, Inbound Contact Center Supervisor III
Level of Education:  Contact Center Quality Analyst, Sr. Salaries with a High School Diploma or Technical Certificate, Contact Center Quality Analyst, Sr. Salaries with an Associate's Degree, Contact Center Quality Analyst, Sr. Salaries with a Bachelor's Degree, Contact Center Quality Analyst, Sr. Salaries with a Master's Degree or MBA, Contact Center Quality Analyst, Sr. Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation