| Contact Center Quality Analyst |
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| Also referred to as: Contact Center Quality Analyst, Call Center Agent Quality Monitoring Analyst, Contact Center Planning and Monitoring Analyst |
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| Requirements and Responsibilities |
| Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Typically requires a bachelor's degree. Typically reports to a manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. |
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| Similar Jobs: Contact Center Quality Analyst, Sr., Contact Center Director, Contact Center Manager, Contact Center Senior Manager, Contact Center Traffic and Scheduling Analyst III, Contact Center Traffic and Scheduling Analyst II, Top Contact Center Executive, Contact Center Scheduler I, Contact Center Quality Manager |
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| Level of Education: Contact Center Quality Analyst Salaries with an Associate's Degree, Contact Center Quality Analyst Salaries with a Bachelor's Degree, Contact Center Quality Analyst Salaries with a Master's Degree or MBA, Contact Center Quality Analyst Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
