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| Contact Center Representative II - Outbound | | Compare |
| Alternate job titles: Call Center Representative II - Outbound | Sales Representative II - Outbound |
| Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions,... view job details |
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| Outbound Contact Center Supervisor | | Compare |
| Alternate job titles: Outbound Call Center Supervisor | Outbound Sales Supervisor |
| Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or... view job details |
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| Contact Center Traffic and Scheduling Analyst II | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Analyst II | Customer Service Center Traffic and Scheduling Analyst II | Traffic Workforce Analyst II |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
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| Contact Center Scheduler I | | Compare |
| Alternate job titles: Call Center Scheduler I | Contact Center Forecasting and Resourcing Analyst I | Contact Center Metrics Analyst I | Customer Service Center Scheduler I | Workforce Management Analyst I |
| Responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes... view job details |
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| Contact Center Traffic and Scheduling Supervisor | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Supervisor | Customer Service Center Traffic and Supervisor | Traffic Workforce Supervisor |
| Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details |
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| Contact Center Traffic and Scheduling Manager | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Manager | Customer Service Center Traffic and Scheduling Manager | Traffic Workforce Manager |
| Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call... view job details |
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| Contact Center Representative I - Outbound | | Compare |
| Alternate job titles: Call Center Representative I -Outbound | Sales Representative I - Outbound |
| Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions,... view job details |
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| Contact Center Representative III - Outbound | | Compare |
| Alternate job titles: Call Center Representative III - Outbound | Sales Representative III - Outbound |
| Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions,... view job details |
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| Contact Center Traffic and Scheduling Analyst III | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Analyst III | Customer Service Center Traffic and Scheduling Analyst III | Traffic Workforce Analyst III |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
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| Contact Center Supervisor | | Compare |
| Alternate job titles: Call Center Inside Sales Team Leader | Inbound/Outbound Sales Team Leader | Telemarketing Team Leader |
| Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets.... view job details |
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| Contact Center Director | | Compare |
| Alternate job titles: Call Center Operations Director |
| Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Contact Center Manager | | Compare |
| Alternate job titles: Call Center Operations Manager |
| Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| SVP of Contact Center Operations | | Compare |
| Alternate job titles: Head of Contact Center Operations | Top Call Center Executive |
| Plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Contact Center Senior Manager | | Compare |
| Alternate job titles: Call Center Operations Senior Manager |
| Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Contact Center Representative II | | Compare |
| Alternate job titles: Call Center Sales Representative II | Inbound/Outbound Sales Agent II | Intermediate Call Center Inside Sales Representative | Telemarketing Representative II |
| Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services... view job details |
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