| Contact Center Representative II |
 |
| Also referred to as: Contact Center Representative II, Intermediate Level Call Center Representative (Includes Selling), Call Center Representative II (Includes Selling) |
|
| Requirements and Responsibilities |
| Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. |
| |
|
| |
| Similar Jobs: Contact Center Representative II - Outbound, Contact Center Representative II - Inbound, Contact Center Traffic and Scheduling Analyst II, Contact Center Scheduler I, Contact Center Traffic and Scheduling Supervisor, Contact Center Traffic and Scheduling Manager, Contact Center Senior Manager, Contact Center Manager, Contact Center Traffic and Scheduling Analyst III |
|
| Level of Education: Contact Center Representative II Salaries with a High School Diploma or Technical Certificate, Contact Center Representative II Salaries with an Associate's Degree, Contact Center Representative II Salaries with a Bachelor's Degree, Contact Center Representative II Salaries with a Master's Degree or MBA, Contact Center Representative II Salaries with a JD, MD, PhD or Equivalent |
|
|
| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
