Chat Support Representative I
Also referred to as: Chat Support Representative I, Customer Service Specialist - E-commerce
Requirements and Responsibilities
Responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.
Similar Jobs:  Technical Customer Support Representative I, Technical Customer Support Representative III, Technical Customer Support Representative II, Technical Customer Support Specialist I, Sales Support Representative I, Chat Support Representative II, Chat Support Manager, Technical Customer Support Specialist III, Technical Customer Support Specialist IV
Level of Education:  Chat Support Representative I Salaries with a Bachelor's Degree, Chat Support Representative I Salaries with a Master's Degree or MBA, Chat Support Representative I Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation