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| Contact Center Traffic and Scheduling Analyst, Sr. | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Analyst, Sr. | Sr. Customer Service Center Traffic and Scheduling Analyst |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely... view job details |
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| Contact Center Traffic and Scheduling Analyst | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Analyst | Customer Service Center Traffic and Scheduling Analyst |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely... view job details |
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| Contact Center Scheduler | | Compare |
| Alternate job titles: Call Center Scheduler | Contact Center Forecasting and Resourcing Analyst | Contact Center Metrics Analyst | Customer Service Center Scheduler |
| Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds resourcing and... view job details |
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| Inbound Contact Center Senior Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor, Sr. | Inbound Customer Support and Service Supervisor, Sr. |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
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| Contact Center Director | | Compare |
| Alternate job titles: Call Center Operations Director |
| Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Contact Center Manager | | Compare |
| Alternate job titles: Call Center Operations Manager |
| Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Contact Center Senior Manager | | Compare |
| Alternate job titles: Call Center Operations Senior Manager |
| Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Inbound Contact Center Manager | | Compare |
| Alternate job titles: Inbound Call Center Manager | Inbound Customer Support and Service Manager |
| Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training... view job details |
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| Inbound Contact Center Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor | Inbound Customer Support and Service Supervisor |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
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| Top Contact Center Executive | | Compare |
| Alternate job titles: Senior Director of Contact Center Operations | Top Call Center Executive | Vice President of Call Center Operations |
| Plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Contact Center Quality Analyst, Sr. | | Compare |
| Alternate job titles: Call Center Agent Quality Monitoring Senior Analyst | Contact Center Planning and Monitoring Senior Analyst |
| Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works... view job details |
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| Contact Center Supervisor | | Compare |
| Alternate job titles: Call Center Inside Sales Team Leader | Inbound/Outbound Sales Team Leader | Telemarketing Team Leader |
| Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets.... view job details |
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| Outbound Contact Center Supervisor | | Compare |
| Alternate job titles: Outbound Call Center Supervisor | Outbound Sales Supervisor |
| Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or... view job details |
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| Contact Center Quality Analyst | | Compare |
| Alternate job titles: Call Center Agent Quality Monitoring Analyst | Contact Center Planning and Monitoring Analyst |
| Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works... view job details |
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| Traffic Clerk II | | Compare |
| Alternate job titles: Traffic /Shipping Coordinator II | Traffic Operations Support Associate II |
| Provides administrative and clerical support to the traffic operations function of an organization. Responsible for all aspects of routing, shipping, logging, and tracking of inbound and outbound orders. Contacts transporters for... view job details |
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