Inbound Contact Center Senior Supervisor
Also referred to as: Inbound Contact Center Senior Supervisor, Inbound Call Center Supervisor, Sr., Inbound Customer Support and Service Supervisor, Sr.
Requirements and Responsibilities
Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
Similar Jobs:  Inbound Contact Center Supervisor, Inbound Contact Center Manager, Contact Center Supervisor, Contact Center Senior Manager, Contact Center Traffic and Scheduling Analyst, Contact Center Director, Top Contact Center Executive, Contact Center Traffic and Scheduling Analyst, Sr., Outbound Contact Center Supervisor
Level of Education:  Inbound Contact Center Senior Supervisor Salaries with a High School Diploma or Technical Certificate, Inbound Contact Center Senior Supervisor Salaries with an Associate's Degree, Inbound Contact Center Senior Supervisor Salaries with a Bachelor's Degree, Inbound Contact Center Senior Supervisor Salaries with a Master's Degree or MBA, Inbound Contact Center Senior Supervisor Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation