| Outbound Contact Center Supervisor |
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| Also referred to as: Outbound Contact Center Supervisor, Outbound Call Center Supervisor II |
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| Requirements and Responsibilities |
| Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
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| Similar Jobs: Contact Center Traffic and Scheduling Supervisor, Contact Center Supervisor, Outbound Contact Center Senior Supervisor, Inbound Contact Center Senior Supervisor, Inbound Contact Center Supervisor, Outbound Contact Center Manager, Contact Center Manager, Contact Center Senior Manager, Contact Center Representative III - Outbound |
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| Level of Education: Outbound Contact Center Supervisor Salaries with a High School Diploma or Technical Certificate, Outbound Contact Center Supervisor Salaries with an Associate's Degree, Outbound Contact Center Supervisor Salaries with a Bachelor's Degree, Outbound Contact Center Supervisor Salaries with a Master's Degree or MBA, Outbound Contact Center Supervisor Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
