| Inbound Contact Center Supervisor |
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| Also referred to as: Inbound Contact Center Supervisor, Inbound Call Center Supervisor, Inbound Customer Support and Service Supervisor |
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| Requirements and Responsibilities |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
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| Similar Jobs: Inbound Contact Center Senior Supervisor, Inbound Contact Center Manager, Contact Center Supervisor, Contact Center Traffic and Scheduling Supervisor, Outbound Contact Center Supervisor, Contact Center Manager, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Analyst III, Contact Center Director |
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| Level of Education: Inbound Contact Center Supervisor Salaries with a High School Diploma or Technical Certificate, Inbound Contact Center Supervisor Salaries with an Associate's Degree, Inbound Contact Center Supervisor Salaries with a Bachelor's Degree, Inbound Contact Center Supervisor Salaries with a Master's Degree or MBA, Inbound Contact Center Supervisor Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
