 |
| |
| |
|
| |
| Contact Center Director | | Compare |
| Alternate job titles: Call Center Director |
| Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
|
| |
|
| |
| Contact Center Senior Manager | | Compare |
| Alternate job titles: Contact Center Senior Manager |
| Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
|
| |
|
| |
| Contact Center Manager | | Compare |
| Alternate job titles: Contact Center Manager |
| Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
|
| |
|
| |
| |
|
| |
| Inbound Contact Center Manager | | Compare |
| Alternate job titles: Inbound Call Center Manager |
| Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training... view job details |
|
| |
|
| |
| Contact Center Traffic and Scheduling Manager | | Compare |
| Alternate job titles: Customer Information Center Manager |
| Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call... view job details |
|
| |
|
| |
| Contact Center Scheduler I | | Compare |
| Alternate job titles: Call Center Scheduler | Customer Service Scheduler |
| Responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes... view job details |
|
| |
|
| |
| Contact Center Traffic and Scheduling Supervisor | | Compare |
| Alternate job titles: Customer Information Center Supervisor |
| Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details |
|
| |
|
| |
| Inbound Contact Center Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor I |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
|
| |
|
| |
| Top Contact Center Executive | | Compare |
| Alternate job titles: VP, Call Center | Vice President of Call Center | Chief Call Center Officer | Top Call Center Executive | Chief Call Center Executive |
| Plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
|
| |
|
| |
| Contact Center Supervisor | | Compare |
| Alternate job titles: Call Center Team Leader (Includes Selling) |
| Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets.... view job details |
|
| |
|
| |
| Contact Center Traffic and Scheduling Analyst II | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Analyst |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
|
| |
|
| |
| Inbound Contact Center Senior Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor II |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
|
| |
|
| |
| Contact Center Traffic and Scheduling Analyst III | | Compare |
| Alternate job titles: Senior Call Center Traffic and Scheduling Analyst | Sr. Call Center Traffic and Scheduling Analyst | Call Center Traffic and Scheduling Analyst, Sr. |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
|
| |
|
| |
| Outbound Contact Center Supervisor | | Compare |
| Alternate job titles: Outbound Call Center Supervisor II |
| Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or... view job details |
|
| |
|
| |
| Contact Center Traffic and Scheduling Assistant | | Compare |
| Alternate job titles: Contact Center Traffic and Scheduling Assistant |
| Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing,... view job details |
|
| |
|
| |
| |
| |
