Inbound Contact Center Manager
Also referred to as: Inbound Contact Center Manager, Inbound Call Center Manager, Inbound Customer Support and Service Manager
Requirements and Responsibilities
Manages and directs all aspects of inbound contact center operations. Implements and reviews contact center inbound policies and procedures. Develops and monitors quotas for service volume and timeliness. Responsible for staff recruiting, performance evaluation, training, and development. Typically requires a bachelor's degree. Typically reports to top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Typically requires 3+ years of managerial experience.
Similar Jobs:  Inbound Contact Center Supervisor I, Inbound Contact Center Supervisor II, Inbound Contact Center Supervisor III, Contact Center Representative I - Inbound, Contact Center Representative III - Inbound, Contact Center Representative IV - Inbound, Contact Center Representative II - Inbound, Contact Center Traffic and Scheduling Analyst, Contact Center Director
Level of Education:  Inbound Contact Center Manager Salaries with a High School Diploma or Technical Certificate, Inbound Contact Center Manager Salaries with an Associate's Degree, Inbound Contact Center Manager Salaries with a Bachelor's Degree, Inbound Contact Center Manager Salaries with a Master's Degree or MBA, Inbound Contact Center Manager Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation