Field Service Supervisor
Also referred to as: Field Customer Support Supervisor, Field Service Engineering Supervisor, Technical Field Service Supervisor
Requirements and Responsibilities
Supervises field service personnel who perform on-site support and technical assistance with various products or equipment. Oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. Implements methods, guidelines, and policies to facilitate efficient service delivery. Acts as a source of guidance to assist with complex services or issues. Trains field service representatives to perform routine services and effectively handle customer complaints. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
Similar Jobs:  Field Service Supervisor, Sr., Field Service Manager, Field Service Technician IV, Field Service Director, Field Service Technician I, Field Service Technician II, Field Service Technician III, Field Service Senior Manager, Field Service Engineer II
Level of Education:  Field Service Supervisor Salaries with an Associate's Degree, Field Service Supervisor Salaries with a Bachelor's Degree, Field Service Supervisor Salaries with a Master's Degree or MBA, Field Service Supervisor Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation