Field Service Director
Also referred to as: Field Customer Support Director, Field Service Engineering Director, Technical Field Service Director
Requirements and Responsibilities
Directs field service activities to provide effective on-site support and technical assistance with various products or equipment. Plans and develops policies and procedures for on-site installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Reviews service contracts and directs support services. Develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
Similar Jobs:  Field Service Manager, Field Service Senior Manager, Field Service Supervisor, Field Service Technician I, Field Service Technician II, Field Service Technician III, Field Service Technician IV, Field Service Supervisor, Sr., Field Service Engineer III
Level of Education:  Field Service Director Salaries with No Diploma, Field Service Director Salaries with a High School Diploma or Technical Certificate, Field Service Director Salaries with an Associate's Degree, Field Service Director Salaries with a Bachelor's Degree, Field Service Director Salaries with a Master's Degree or MBA, Field Service Director Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation