Field Service Manager
Also referred to as: Field Customer Support Manager, Field Service Engineering Manager, Technical Field Service Manager
Requirements and Responsibilities
Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Similar Jobs:  Field Service Senior Manager, Field Service Director, Field Service Supervisor, Field Service Supervisor, Sr., Field Service Technician I, Field Service Technician II, Field Service Technician IV, Field Service Technician III, Field Service Engineer IV
Level of Education:  Field Service Manager Salaries with an Associate's Degree, Field Service Manager Salaries with a Bachelor's Degree, Field Service Manager Salaries with a Master's Degree or MBA, Field Service Manager Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation