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| Contact Center Quality Analyst, Sr. | | Compare |
| Alternate job titles: Call Center Quality Analyst, Sr. | Senior Call Center Quality Analyst |
| Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works... view job details |
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| Contact Center Quality Analyst | | Compare |
| Alternate job titles: Call Center Quality Analyst |
| Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works... view job details |
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| Contact Center Traffic and Scheduling Analyst III | | Compare |
| Alternate job titles: Senior Call Center Traffic and Scheduling Analyst | Sr. Call Center Traffic and Scheduling Analyst | Call Center Traffic and Scheduling Analyst, Sr. |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
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| Contact Center Traffic and Scheduling Analyst II | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Analyst |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
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| Outbound Contact Center Supervisor | | Compare |
| Alternate job titles: Outbound Call Center Supervisor II |
| Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or... view job details |
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| Contact Center Director | | Compare |
| Alternate job titles: Call Center Director |
| Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Contact Center Traffic and Scheduling Supervisor | | Compare |
| Alternate job titles: Customer Information Center Supervisor |
| Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details |
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| Top Contact Center Executive | | Compare |
| Alternate job titles: VP, Call Center | Vice President of Call Center | Chief Call Center Officer | Top Call Center Executive | Chief Call Center Executive |
| Plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Software Quality Assurance Analyst III | | Compare |
| Alternate job titles: Software Quality Assurance, Sr. | Senior Software Quality Assurance | Software Quality Assurance, Sr |
| Evaluates and executes testing procedures to ensure that software meets established quality standards. Develops and writes testing scripts and plans to ensure that software functions as expected. Prepares complex data sets... view job details |
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| Contact Center Representative III - Inbound | | Compare |
| Alternate job titles: Senior Call Center Representative - Inbound | Call Center Representative III - Inbound |
| Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services,... view job details |
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| Inbound Contact Center Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor I |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
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| Laboratory Quality Control Analyst I | | Compare |
| Alternate job titles: Laboratory Quality Control Analyst I |
| Performs quality assurance analysis to ensure consistent and reliable operation in a laboratory setting. Performs routine analysis to ensure the integrity of data, processes, and results and provides recommendations to improve... view job details |
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| Laboratory Quality Control Analyst II | | Compare |
| Alternate job titles: Laboratory Quality Control Analyst II |
| Performs quality assurance analysis to ensure consistent and reliable operation in a laboratory setting. Performs routine analysis to ensure the integrity of data, processes, and results and provides recommendations to improve... view job details |
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| Laboratory Quality Control Analyst III | | Compare |
| Alternate job titles: Laboratory Quality Control Analyst III |
| Performs quality assurance analysis to ensure consistent and reliable operation in a laboratory setting. Performs routine analysis to ensure the integrity of data, processes, and results and provides recommendations to improve... view job details |
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| Vendor Quality Control Analyst III | | Compare |
| Alternate job titles: Vendor Quality Control Analyst III |
| Evaluates vendor operations, products, and services for compliance with government and company quality standards. Conducts audits and testing of products, materials, and processes to measure effectiveness and compliance with... view job details |
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