| CRM Program Senior Manager |
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| Also referred to as: CRM Program Senior Manager, CRM Marketing Analytics Senior Manager, CRM Marketing Senior Manager |
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| Requirements and Responsibilities |
| Oversees and manages the team responsible for developing and executing customer relationship management (CRM) initiatives and strategies that drive engagement and retention. Monitors the analysis of CRM systems data to improve the client experience, identify trends, measure effectiveness, and generate leads. Builds and maintains relationships with both current and prospective clients. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. |
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| Similar Jobs: CRM Program Manager, CRM Program Director, CRM Program Supervisor, CRM Program Specialist I, CRM Program Specialist II, CRM Program Specialist III, CRM Program Specialist IV, Program Management Office Manager, Sr., Program Manager |
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| Level of Education: CRM Program Senior Manager Salaries with No Diploma, CRM Program Senior Manager Salaries with a High School Diploma or Technical Certificate, CRM Program Senior Manager Salaries with an Associate's Degree, CRM Program Senior Manager Salaries with a Bachelor's Degree, CRM Program Senior Manager Salaries with a Master's Degree or MBA, CRM Program Senior Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
