| CRM Program Director |
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| Also referred to as: CRM Program Director, CRM Marketing Analytics Director, CRM Marketing Director |
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| Requirements and Responsibilities |
| Directs and leads the team responsible for developing and executing customer relationship management (CRM) initiatives and strategies that drive engagement and retention. Oversees the analysis of CRM systems data to improve the client experience, identify trends, measure effectiveness, and generate leads. Builds and maintains relationships with both current and prospective clients. Requires a bachelor's degree. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
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| Similar Jobs: CRM Program Manager, CRM Program Senior Manager, CRM Program Supervisor, CRM Program Specialist I, CRM Program Specialist II, CRM Program Specialist III, CRM Program Specialist IV, Program Management Office Director, CRM Program Specialist V |
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| Level of Education: CRM Program Director Salaries with a Bachelor's Degree, CRM Program Director Salaries with a Master's Degree or MBA, CRM Program Director Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
