Technical Support Manager
Also referred to as: Technical Support Manager, Technical Service Manager, Technical Support Services Operations Manager
Requirements and Responsibilities
Manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Similar Jobs:  Systems Consultant/Engineering Manager, Technical Support Representative II, Technical Support Representative III, Technical Support Representative I, Technical Support Analyst I, Technical Support Analyst II, Technical Support Analyst III, Technical Sales Support Specialist I, Technical Sales Support Specialist IV
Level of Education:  Technical Support Manager Salaries with No Diploma, Technical Support Manager Salaries with a High School Diploma or Technical Certificate, Technical Support Manager Salaries with an Associate's Degree, Technical Support Manager Salaries with a Bachelor's Degree, Technical Support Manager Salaries with a Master's Degree or MBA, Technical Support Manager Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation