| Field Service Supervisor, Sr. |
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| Also referred to as: Field Service Supervisor, Sr., Field Service Engineering Supervisor, Senior, Technical Field Support Supervisor III |
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| Requirements and Responsibilities |
| Supervises field service personnel who perform on-site support and technical assistance with various products or equipment. Oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. Implements methods, guidelines, and policies to facilitate efficient service delivery. Acts as a source of guidance to assist with complex services or issues. Trains field service representatives to perform routine services and effectively handle customer complaints. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
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| Similar Jobs: Field Service Supervisor, Field Service Technician IV, Field Service Manager, Field Service Director, Field Service Senior Manager, Field Service Technician I, Field Service Technician II, Field Service Technician III, Field Operations Supervisor, Sr. |
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| Level of Education: Field Service Supervisor, Sr. Salaries with an Associate's Degree, Field Service Supervisor, Sr. Salaries with a Bachelor's Degree, Field Service Supervisor, Sr. Salaries with a Master's Degree or MBA, Field Service Supervisor, Sr. Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
