Field Service Manager
Also referred to as: Field Customer Engineering Manager, Field Customer Support Manager, Technical Field Service Manager, Technical Support & Customer Service Manager
Requirements and Responsibilities
Manages the field service personnel who perform on-site routine services including installation, maintenance, and repair. Oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Develops methods, guidelines, and policies to facilitate efficient service delivery. Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Typically requires 3+ years of managerial experience.
Similar Jobs:  Field Service Director, Field Service Supervisor II, Field Service Engineer I, Field Service Rep. I - Electronic Equipment, Field Service Rep. II - Electronic Equipment, Field Service Rep. III - Electronic Equipment, Field Service Coordinator, Field Service Rep. I - Electro/Mechanical Equip., Field Service Rep. II - Electro/Mechanical Equip.
Level of Education:  Field Service Manager Salaries with an Associate's Degree, Field Service Manager Salaries with a Bachelor's Degree, Field Service Manager Salaries with a Master's Degree or MBA, Field Service Manager Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation