Customer Service Representative III
Also referred to as: Customer Service Representative III, Customer Care Representative III, Customer Service and Support Representative III
Requirements and Responsibilities
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification.
Similar Jobs:  Merchant Card Customer Service Representative III, Customer Service Representative I, Customer Service Representative II, Customer Service Representative IV, Technical Customer Support Representative III, Customer Service Supervisor, Customer Service Manager, Retail Store Customer Service Representative, Contact Center Representative III - Inbound
Level of Education:  Customer Service Representative III Salaries with a High School Diploma or Technical Certificate, Customer Service Representative III Salaries with an Associate's Degree, Customer Service Representative III Salaries with a Bachelor's Degree, Customer Service Representative III Salaries with a Master's Degree or MBA, Customer Service Representative III Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation