| Customer Service Trainer III |
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| Also referred to as: Customer Service Trainer III |
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| Requirements and Responsibilities |
| Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4 -7 years of related experience. |
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| Similar Jobs: Customer Service Trainer I, Customer Service Trainer II, Customer Service Representative III, Customer Service Senior Manager, Customer Service Representative IV, Customer Service Supervisor, Customer Service Manager, Customer Service Director, Customer Service Representative I |
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| Level of Education: Customer Service Trainer III Salaries with No Diploma, Customer Service Trainer III Salaries with a High School Diploma or Technical Certificate, Customer Service Trainer III Salaries with an Associate's Degree, Customer Service Trainer III Salaries with a Bachelor's Degree, Customer Service Trainer III Salaries with a Master's Degree or MBA, Customer Service Trainer III Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
