Customer Service Trainer I
Also referred to as: Customer Service Trainer I, Customer Service Representative Coach I, Customer Service Trainer I - Call Center
Requirements and Responsibilities
Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.
Similar Jobs:  Customer Service Trainer III, Customer Service Trainer II, Customer Service Representative I, Customer Service Supervisor, Customer Service Director, Customer Service Manager, Customer Service Team Leader, Customer Service Representative III, Customer Service Representative IV
Level of Education:  Customer Service Trainer I Salaries with No Diploma, Customer Service Trainer I Salaries with a High School Diploma or Technical Certificate, Customer Service Trainer I Salaries with an Associate's Degree, Customer Service Trainer I Salaries with a Bachelor's Degree, Customer Service Trainer I Salaries with a Master's Degree or MBA, Customer Service Trainer I Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation