| Customer Service Supervisor |
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| Also referred to as: Customer Service Supervisor |
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| Requirements and Responsibilities |
| Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
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| Similar Jobs: Annuities Customer Service Supervisor, Customer Service Senior Manager, Customer Service Representative IV, Customer Service Manager, Customer Service Trainer I, Customer Service Trainer III, Customer Service Representative III, Customer Service Director, Customer Service Representative I |
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| Level of Education: Customer Service Supervisor Salaries with an Associate's Degree, Customer Service Supervisor Salaries with a Bachelor's Degree, Customer Service Supervisor Salaries with a Master's Degree or MBA, Customer Service Supervisor Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
