| Customer Service Supervisor |
 |
| Also referred to as: Customer Service Supervisor, Customer Care Supervisor, Customer Service and Support Supervisor |
|
| Requirements and Responsibilities |
| Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| |
|
| |
| Similar Jobs: Annuities Customer Service Supervisor, Customer Service Senior Manager, Customer Service Manager, Technical Customer Support Supervisor, Customer Service Representative IV, Customer Service Representative I, Customer Service Representative II, Customer Service Team Leader, Customer Service Representative III |
|
| Level of Education: Customer Service Supervisor Salaries with an Associate's Degree, Customer Service Supervisor Salaries with a Bachelor's Degree, Customer Service Supervisor Salaries with a Master's Degree or MBA, Customer Service Supervisor Salaries with a JD, MD, PhD or Equivalent |
|
|
| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
