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Contact Center Traffic and Scheduling Analyst II Compare
Alternate job titles: Call Center Traffic and Scheduling Analyst II | Customer Service Center Traffic and Scheduling Analyst II | Traffic Workforce Analyst II
Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details
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Contact Center Traffic and Scheduling Analyst III Compare
Alternate job titles: Call Center Traffic and Scheduling Analyst III | Customer Service Center Traffic and Scheduling Analyst III | Traffic Workforce Analyst III
Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details
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Contact Center Traffic and Scheduling Senior Assistant Compare
Alternate job titles: Call Center Traffic and Scheduling Senior Assistant | Contact Center Traffice and Scheduling Senior Coordinator | Customer Service Center Traffic and Scheduling Senior Assistant | Traffic Workforce Senior Assistant
Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing,... view job details
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Contact Center Traffic and Scheduling Manager Compare
Alternate job titles: Call Center Traffic and Scheduling Manager | Customer Service Center Traffic and Scheduling Manager | Traffic Workforce Manager
Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call... view job details
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Contact Center Traffic and Scheduling Supervisor Compare
Alternate job titles: Call Center Traffic and Scheduling Supervisor | Customer Service Center Traffic and Supervisor | Traffic Workforce Supervisor
Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details
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Contact Center Traffic and Scheduling Assistant Compare
Alternate job titles: Call Center Traffic and Scheduling Assistant | Contact Center Traffice and Scheduling Coordinator | Customer Service Center Traffic and Scheduling Assistant | Traffic Workforce Assistant
Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing,... view job details
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Contact Center Senior Manager Compare
Alternate job titles: Call Center Operations Senior Manager
Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details
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Inbound Contact Center Senior Supervisor Compare
Alternate job titles: Inbound Call Center Supervisor, Sr. | Inbound Customer Support and Service Supervisor, Sr.
Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details
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Outbound Contact Center Supervisor Compare
Alternate job titles: Outbound Call Center Supervisor | Outbound Sales Supervisor
Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or... view job details
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Top Contact Center Executive Compare
Alternate job titles: Senior Director of Contact Center Operations | Top Call Center Executive | Vice President of Call Center Operations
Plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details
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Contact Center Scheduler I Compare
Alternate job titles: Call Center Scheduler I | Contact Center Forecasting and Resourcing Analyst I | Contact Center Metrics Analyst I | Customer Service Center Scheduler I | Workforce Management Analyst I
Responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes... view job details
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Contact Center Director Compare
Alternate job titles: Call Center Operations Director
Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details
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Distribution Center Senior Supervisor Compare
Alternate job titles: Distribution Center Operations Supervisor II
Supervises daily planning, organizing, and operations of a distribution center. Oversees one or more of the distribution center functions, including order processing, picking, packaging, shipping, and receiving. Monitors inventory... view job details
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Contact Center Representative I - Inbound Compare
Alternate job titles: Call Center Representative I - Inbound | Inbound Customer Resolution Specialist I | Inbound Customer Support and Service Agent I
Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services,... view job details
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Inbound Contact Center Supervisor Compare
Alternate job titles: Inbound Call Center Supervisor | Inbound Customer Support and Service Supervisor
Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details
For Employees: FREE Data