| Contact Center Traffic and Scheduling Senior Assistant |
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| Also referred to as: Contact Center Traffic and Scheduling Senior Assistant, Call Center Traffic and Scheduling Senior Assistant, Contact Center Traffic and Scheduling Senior Coordinator, Customer Service Center Traffic and Scheduling Senior Assistant, Traffic Workforce Senior Assistant |
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| Requirements and Responsibilities |
| Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing, and redirecting inbound traffic in a timely manner to ensure customer satisfaction. Generates and provides call volume reports to leadership. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. |
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| Similar Jobs: Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Analyst III, Contact Center Traffic and Scheduling Manager, Contact Center Traffic and Scheduling Supervisor, Contact Center Traffic and Scheduling Assistant, Contact Center Traffic and Scheduling Analyst I, Contact Center Senior Manager, Contact Center Scheduler I, Inbound Contact Center Senior Supervisor |
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| Level of Education: Contact Center Traffic and Scheduling Senior Assistant Salaries with No Diploma, Contact Center Traffic and Scheduling Senior Assistant Salaries with a High School Diploma or Technical Certificate, Contact Center Traffic and Scheduling Senior Assistant Salaries with an Associate's Degree, Contact Center Traffic and Scheduling Senior Assistant Salaries with a Bachelor's Degree, Contact Center Traffic and Scheduling Senior Assistant Salaries with a Master's Degree or MBA, Contact Center Traffic and Scheduling Senior Assistant Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
