| Contact Center Traffic and Scheduling Assistant |
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| Also referred to as: Contact Center Traffic and Scheduling Assistant, Call Center Traffic and Scheduling Assistant, Contact Center Traffic and Scheduling Coordinator, Customer Service Center Traffic and Scheduling Assistant, Traffic Workforce Assistant |
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| Requirements and Responsibilities |
| Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing, and redirecting inbound traffic in a timely manner to ensure customer satisfaction. Generates and provides call volume reports to leadership. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. |
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| Similar Jobs: Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Analyst III, Contact Center Traffic and Scheduling Manager, Contact Center Traffic and Scheduling Supervisor, Contact Center Traffic and Scheduling Senior Assistant, Contact Center Traffic and Scheduling Analyst I, Contact Center Scheduler I, Contact Center Director, Contact Center Manager |
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| Level of Education: Contact Center Traffic and Scheduling Assistant Salaries with No Diploma, Contact Center Traffic and Scheduling Assistant Salaries with a High School Diploma or Technical Certificate, Contact Center Traffic and Scheduling Assistant Salaries with an Associate's Degree, Contact Center Traffic and Scheduling Assistant Salaries with a Bachelor's Degree, Contact Center Traffic and Scheduling Assistant Salaries with a Master's Degree or MBA, Contact Center Traffic and Scheduling Assistant Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
