Client Service Specialist IV
Also referred to as: Client Service Specialist IV, Client Care Specialist IV, Client Service and Support Specialist IV
Requirements and Responsibilities
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience.
Similar Jobs:  Client Service Specialist I, Client Service Specialist III, Client Service Specialist II, Implementation Specialist IV, Technical Customer Support Specialist IV, Shop Service Technician IV, Customer Service Representative IV, Client/Server Programmer IV, Strategic Sourcing Specialist IV
Level of Education:  Client Service Specialist IV Salaries with No Diploma, Client Service Specialist IV Salaries with a High School Diploma or Technical Certificate, Client Service Specialist IV Salaries with an Associate's Degree, Client Service Specialist IV Salaries with a Bachelor's Degree, Client Service Specialist IV Salaries with a Master's Degree or MBA, Client Service Specialist IV Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation