| Client Service Specialist II |
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| Also referred to as: Client Service Specialist II, Client Care Specialist II, Client Service and Support Specialist II |
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| Requirements and Responsibilities |
| Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. |
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| Similar Jobs: Client Service Specialist IV, Client Service Specialist I, Client Service Specialist III, Client/Server Programmer II, Implementation Specialist II, Technical Customer Support Specialist II, Shop Service Technician II, Customer Service Trainer II, Field Service Technician II |
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| Level of Education: Client Service Specialist II Salaries with No Diploma, Client Service Specialist II Salaries with a High School Diploma or Technical Certificate, Client Service Specialist II Salaries with an Associate's Degree, Client Service Specialist II Salaries with a Bachelor's Degree, Client Service Specialist II Salaries with a Master's Degree or MBA, Client Service Specialist II Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
