Technical Support Analyst II
Also referred to as: Technical Support Analyst II, Technical Customer Support Advisor II, Technical Solutions Customer Support Analyst II
Requirements and Responsibilities
Provides technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires a bachelor's degree. Typically reports to a project leader or manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 -4 years of related experience.
Similar Jobs:  Technical Support Representative II, Technical Support Analyst I, Technical Support Analyst III, Technical Support Representative I, Technical Support Representative III, Technical Sales Support Specialist II, Technical Support Manager, Technical Sales Support Specialist I, Technical Sales Support Specialist IV
Level of Education:  Technical Support Analyst II Salaries with a High School Diploma or Technical Certificate, Technical Support Analyst II Salaries with an Associate's Degree, Technical Support Analyst II Salaries with a Bachelor's Degree, Technical Support Analyst II Salaries with a Master's Degree or MBA, Technical Support Analyst II Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation