| Field Service Engineering Supervisor, Sr. |
 |
| Also referred to as: Field Service Engineering Supervisor, Sr., On-Site Service Engineering Supervisor, Senior, Technical Field Service Supervisor, Senior |
|
| Requirements and Responsibilities |
| Supervises field service engineering personnel who perform on-site technical assistance with various products or equipment. Oversees installation, configuration, testing, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. Implements methods, guidelines, and policies to facilitate efficient service delivery. Acts as a source of technical guidance on complex service issues and failure analysis. Trains field service engineering representatives on technical service procedures and the handling of customer issues. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| |
|
| |
| Similar Jobs: Field Service Engineering Supervisor, Field Service Engineering Manager, Field Service Engineering Director, Field Service Engineering Senior Manager, Field Service Support Supervisor, Field Service Engineering Technician IV, Field Service Engineering Technician I, Field Service Engineering Technician II, Field Service Engineering Technician III |
|
| Level of Education: Field Service Engineering Supervisor, Sr. Salaries with an Associate's Degree, Field Service Engineering Supervisor, Sr. Salaries with a Bachelor's Degree, Field Service Engineering Supervisor, Sr. Salaries with a Master's Degree or MBA, Field Service Engineering Supervisor, Sr. Salaries with a JD, MD, PhD or Equivalent |
|
|
| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
