Field Service Engineer V
Also referred to as: Field Customer Engineering - Master, Technical Customer On-site Support V, Field Service Engineer, Master, Technical Field Service Engineer V, Field Service Engineer - Consultant
Requirements and Responsibilities
Provides on-site support and technical assistance with various products or equipment. Installs, troubleshoots, and provides routine maintenance to products/equipment to ensure proper function and maximize uptime. Identifies, analyzes, and repairs product failures and replaces and installs new components or parts as necessary. Inspects and tests completed work to ensure the service meets quality and safety standards. Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product/equipment features or issues and escalates complex problems as necessary. Performs start-up testing and customer training on features and the general maintenance of products. Typically requires a bachelor's degree. Typically reports to a manager. Works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Typically requires 10+ years of related experience.
Similar Jobs:  Field Service Director, Field Service Engineer I, Field Service Engineer IV, Field Service Manager, Field Service Engineer II, Field Service Engineer III, Field Service Senior Manager, Field Service Technician IV, Field Service Supervisor
Level of Education:  Field Service Engineer V Salaries with a Bachelor's Degree, Field Service Engineer V Salaries with a Master's Degree or MBA, Field Service Engineer V Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation