Client Service Specialist IV
Also referred to as: Client Service Specialist IV, Client Care Specialist IV, Client Service and Support Specialist IV
Requirements and Responsibilities
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience.
Similar Jobs:  Client Service Specialist I, Client Service Specialist II, Client Service Specialist III, Technical Customer Support Specialist IV, Implementation Specialist IV, Field Service Engineer IV, Shop Service Technician IV, Field Service Technician IV, Customer Service Representative IV
Level of Education:  Client Service Specialist IV Salaries with No Diploma, Client Service Specialist IV Salaries with a High School Diploma or Technical Certificate, Client Service Specialist IV Salaries with an Associate's Degree, Client Service Specialist IV Salaries with a Bachelor's Degree, Client Service Specialist IV Salaries with a Master's Degree or MBA, Client Service Specialist IV Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation