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| Chief Executive Officer | | Compare |
| Alternate job titles: CEO |
| Responsible for an organization's short and long-term profitability and growth. Defines and executes the company's vision, mission, and long-term goals. Organizes leadership and staff to meet strategic goals. Collaborates with... view job details |
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| Outbound Contact Center Supervisor | | Compare |
| Alternate job titles: Outbound Call Center Supervisor | Outbound Sales Supervisor |
| Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or... view job details |
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| SVP of Contact Center Operations | | Compare |
| Alternate job titles: Head of Contact Center Operations | Top Call Center Executive |
| Plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Contact Center Traffic and Scheduling Manager | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Manager | Customer Service Center Traffic and Scheduling Manager | Traffic Workforce Manager |
| Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call... view job details |
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| Contact Center Traffic and Scheduling Supervisor | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Supervisor | Customer Service Center Traffic and Supervisor | Traffic Workforce Supervisor |
| Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details |
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| Chief Information Technology Officer | | Compare |
| Alternate job titles: Chief IT Officer | CITO | Top Information Technology Executive |
| Provides strategic guidance and technical oversight into planning and developing an organization's information technology systems. Develops IT strategies, policies, and objectives that support current business needs and... view job details |
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| Inbound Contact Center Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor | Inbound Customer Support and Service Supervisor |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
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| Chief Legal Officer | | Compare |
| Alternate job titles: Chief Legal Executive | CLO | Head of Legal Operations |
| Leads and oversees an organization's legal affairs to ensure compliance with relevant laws and regulations. Maintains a thorough understanding of business processes, strategies, and objectives to preemptively identify regulatory... view job details |
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| Contact Center Director | | Compare |
| Alternate job titles: Call Center Operations Director |
| Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Contact Center Manager | | Compare |
| Alternate job titles: Call Center Operations Manager |
| Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Inbound Contact Center Senior Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor, Sr. | Inbound Customer Support and Service Supervisor, Sr. |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
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| Contact Center Senior Manager | | Compare |
| Alternate job titles: Call Center Operations Senior Manager |
| Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Top Subsidiary Executive | | Compare |
| Alternate job titles: Chief Subsidiary Executive | Chief Subsidiary Officer | Vice President of Subsidiary |
| Leads, plans and directs all aspects of a subsidiary organization's policies, objectives, and initiatives approved by the parent organization. Defines the vision and develops short and long-term goals and strategy that drive the... view job details |
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| Contact Center Supervisor | | Compare |
| Alternate job titles: Call Center Inside Sales Team Leader | Inbound/Outbound Sales Team Leader | Telemarketing Team Leader |
| Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets.... view job details |
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| Chief Merchandising Officer | | Compare |
| Alternate job titles: Chief Merchandising Executive | Head of Merchandising |
| Oversees, plans, and directs all aspects of a retail organization's merchandise buying activities. Leads the development of product assortment strategies to meet customer demand and maximize sales and profits. Utilizes data... view job details |
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