Help Desk Manager
Also referred to as: IT Help Desk Manager, IT User Support - Manager, Technical Customer Support Manager
Requirements and Responsibilities
Manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required.
Similar Jobs:  Help Desk Supervisor II, Help Desk Support, Help Desk Supervisor I, Help Desk Supervisor III, Help Desk Support, Sr., Help Desk Support Assistant, Front Desk Manager, Front Desk Manager - Casino, PC Support Manager
Level of Education:  Help Desk Manager Salaries with a Bachelor's Degree, Help Desk Manager Salaries with a Master's Degree or MBA, Help Desk Manager Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,