Customer Insights Manager
Also referred to as: Customer Insights Manager, Consumer Insights Manager
Requirements and Responsibilities
Plans and manages customer/consumer market research projects and data analysis. Analyzes results to provide insights to support product development, category management and sales initiatives. Utilizes a variety of methods including focus groups, surveys, competitor and industry research to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Similar Jobs:  Director of Customer Insights, Customer Insights Analyst, Customer Service Senior Manager, Customer Service Manager, Customer Information Center Manager, Technical Customer Support Manager, Customer Segment Manager, Customer Retention Manager, Customer Service Supervisor
Level of Education:  Customer Insights Manager Salaries with No Diploma, Customer Insights Manager Salaries with a High School Diploma or Technical Certificate, Customer Insights Manager Salaries with an Associate's Degree, Customer Insights Manager Salaries with a Bachelor's Degree, Customer Insights Manager Salaries with a Master's Degree or MBA, Customer Insights Manager Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation