Customer Experience Senior Manager
Also referred to as: Customer Experience Senior Manager, Customer Experience Senior Strategy Manager
Requirements and Responsibilities
Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organization. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
Similar Jobs:  Customer Experience Manager, Customer Experience Analyst, Customer Experience Coordinator, Customer Service Senior Manager, Customer Insights Senior Manager, Customer Success Manager, Customer Service Manager, Customer Information Center Manager, Technical Customer Support Manager
Level of Education:  Customer Experience Senior Manager Salaries with No Diploma, Customer Experience Senior Manager Salaries with a High School Diploma or Technical Certificate, Customer Experience Senior Manager Salaries with an Associate's Degree, Customer Experience Senior Manager Salaries with a Bachelor's Degree, Customer Experience Senior Manager Salaries with a Master's Degree or MBA, Customer Experience Senior Manager Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation