| Contact Center Representative I |
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| Also referred to as: Contact Center Representative I, Entry Level Call Center Representative (Includes Selling), Call Center Representative I (Includes Selling) |
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| Requirements and Responsibilities |
| Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. |
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| Similar Jobs: Contact Center Representative I - Inbound, Contact Center Representative I - Outbound, Contact Center Scheduler I, Contact Center Traffic and Scheduling Supervisor, Contact Center Traffic and Scheduling Manager, Contact Center Traffic and Scheduling Analyst II, Contact Center Senior Manager, Contact Center Manager, Contact Center Traffic and Scheduling Analyst III |
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| Level of Education: Contact Center Representative I Salaries with a High School Diploma or Technical Certificate, Contact Center Representative I Salaries with an Associate's Degree, Contact Center Representative I Salaries with a Bachelor's Degree, Contact Center Representative I Salaries with a Master's Degree or MBA, Contact Center Representative I Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
