Top Customer Service Executive
Also referred to as: Top Customer Service Executive, Chief Customer Officer, Chief Customer Service and Success Executive, Customer Care Executive, Vice President of Customer Experience, Vice President of Customer Service and Support
Requirements and Responsibilities
Plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function.
Similar Jobs:  Customer Service Director, Customer Service Supervisor, Customer Service Manager, Customer Service Senior Manager, Customer Service Team Leader, Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Customer Service Representative IV
Level of Education:  Top Customer Service Executive Salaries with an Associate's Degree, Top Customer Service Executive Salaries with a Bachelor's Degree, Top Customer Service Executive Salaries with a Master's Degree or MBA, Top Customer Service Executive Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation