Contact Center Director
Also referred to as: Contact Center Director, Call Center Director
Requirements and Responsibilities
Directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Typically requires 5+ years of managerial experience.
Similar Jobs:  Contact Center Scheduler, Top Contact Center Executive, Inbound Contact Center Manager, Inbound Contact Center Supervisor I, Inbound Contact Center Supervisor II, Inbound Contact Center Supervisor III, Contact Center Traffic and Scheduling Analyst, Outbound Contact Center Supervisor II, Contact Center Representative III - Inbound
Level of Education:  Contact Center Director Salaries with a Bachelor's Degree, Contact Center Director Salaries with a Master's Degree or MBA, Contact Center Director Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation