Product Complaint Specialist IV

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Product Complaint Specialist IV manages the intake, triage, investigation, and reporting of product complaints. Communicates with the complainant to gather the needed information for the investigation. Being a Product Complaint Specialist IV assigns appropriate risk classification after review of all relevant case information and ensures compliance with regulatory agencies. Analyzes data and provides recommendations and solutions based on the investigation's findings. Additionally, Product Complaint Specialist IV maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the organization's complaint handling procedure. Typically requires a bachelor's degree. Typically reports to a manager. The Product Complaint Specialist IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Product Complaint Specialist IV typically requires 7+ years of related experience.