Product Complaint Specialist II

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Product Complaint Specialist II manages the intake, triage, investigation, and reporting of product complaints. Communicates with the complainant to gather the needed information for the investigation. Being a Product Complaint Specialist II assigns appropriate risk classification after review of all relevant case information and ensures compliance with regulatory agencies. Analyzes data and provides recommendations and solutions based on the investigation's findings. Additionally, Product Complaint Specialist II maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the organization's complaint handling procedure. Typically requires a bachelor's degree. Typically reports to a manager. The Product Complaint Specialist II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Product Complaint Specialist II typically requires 2-4 years of related experience.