Product Complaint Specialist I manages the intake, triage, investigation, and reporting of product complaints. Communicates with the complainant to gather the needed information for the investigation. Being a Product Complaint Specialist I assigns appropriate risk classification after review of all relevant case information and ensures compliance with regulatory agencies. Analyzes data and provides recommendations and solutions based on the investigation's findings. Additionally, Product Complaint Specialist I maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the organization's complaint handling procedure. Typically requires a bachelor's degree. Typically reports to a manager. The Product Complaint Specialist I work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Product Complaint Specialist I typically requires 0-2 years of related experience.
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