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| Outbound Contact Center Supervisor | | Compare |
| Alternate job titles: Outbound Call Center Supervisor II | Outbound Call Center Supervisor, Experienced |
| Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or... view job details |
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| Inbound Contact Center Senior Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor II | Inbound Customer Support and Service Supervisor II |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
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| Contact Center Traffic and Scheduling Supervisor | | Compare |
| Alternate job titles: Call Center Technical Supervisor |
| Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details |
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| Contact Center Supervisor | | Compare |
| Alternate job titles: Call Center Inside Sales Team Leader | Inbound/Outbound Call Center Sales Team Leader | Sales & Telemarketing Team Leader | Telemarketing Team Leader | Telesales Supervisor |
| Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets.... view job details |
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| Contact Center Representative II - Outbound | | Compare |
| Alternate job titles: Call Center Representative II - Outbound | Customer Support Representative, Experienced - Outbound | Telemarketing Representative II - Outbound |
| Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions,... view job details |
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| Outbound Contact Center Senior Supervisor | | Compare |
| Alternate job titles: Outbound Call Center Supervisor III | Outbound Call Center Supervisor, Senior |
| Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or... view job details |
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| Inbound Contact Center Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor I | Inbound Customer Support and Service Supervisor I |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
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| Contact Center Manager | | Compare |
| Alternate job titles: Contact Center Manager |
| Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Outbound Contact Center Manager | | Compare |
| Alternate job titles: Outbound Call Center Manager |
| Manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Implements sales and... view job details |
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| Contact Center Traffic and Scheduling Analyst II | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Analyst | Customer Service Center Traffic and Scheduling Analyst |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
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| Contact Center Senior Manager | | Compare |
| Alternate job titles: Contact Center Senior Manager |
| Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Contact Center Representative III - Outbound | | Compare |
| Alternate job titles: Call Center Representative III - Outbound | Customer Support Representative, Senior - Outbound | Telemarketing Representative III - Outbound |
| Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions,... view job details |
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| Contact Center Representative I - Outbound | | Compare |
| Alternate job titles: Call Center Representative I -Outbound | Customer Support Representative, Entry - Outbound | Telemarketing Representative I - Outbound |
| Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions,... view job details |
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| Contact Center Director | | Compare |
| Alternate job titles: Call Center Director |
| Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Inbound Contact Center Manager | | Compare |
| Alternate job titles: Inbound Call Center Manager | Inbound Customer Support and Service Manager |
| Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training... view job details |
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