Membership Services Representative II

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Membership Services Representative II responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Services Representative II directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Services Representative II may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Services Representative II works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Membership Services Representative II typically requires 3-5 years of related experience.