Customer Service Trainer III

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Customer Service Trainer III delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer III leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer III provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Customer Service Trainer III typically requires 4 -7 years of related experience.