Contact Center Traffic and Scheduling Senior Assistant
Change Country
Contact Center Traffic and Scheduling Senior Assistant assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Being a Contact Center Traffic and Scheduling Senior Assistant assists with monitoring, balancing, and redirecting inbound traffic in a timely manner to ensure customer satisfaction. Generates and provides call volume reports to leadership. Additionally, Contact Center Traffic and Scheduling Senior Assistant typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Traffic and Scheduling Senior Assistant works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Contact Center Traffic and Scheduling Senior Assistant typically requires 3-5 years of related experience.
Find out Job Distribution by:Years of Experience
Not enough data has been collected on this job title yet.
Education Level
Not enough data has been collected on this job title yet.
Company Size
Not enough data has been collected on this job title yet.
Industry
Not enough data has been collected on this job title yet.
- Contact Center Director
- Contact Center Scheduler I
- Contact Center Senior Manager
- Inbound Contact Center Senior Supervisor
- Contact Center Traffic and Scheduling Manager
- Contact Center Traffic and Scheduling Assistant
- Contact Center Traffic and Scheduling Analyst I
- Contact Center Traffic and Scheduling Analyst II
- Contact Center Traffic and Scheduling Supervisor
- Contact Center Traffic and Scheduling Analyst III
- Contact Center Traffic and Scheduling Senior Assistant Salaries with No Diploma
- Contact Center Traffic and Scheduling Senior Assistant Salaries with a High School Diploma or Technical Certificate
- Contact Center Traffic and Scheduling Senior Assistant Salaries with an Associate's Degree
- Contact Center Traffic and Scheduling Senior Assistant Salaries with a Bachelor's Degree
- Contact Center Traffic and Scheduling Senior Assistant Salaries with a Master's Degree or MBA
- Contact Center Traffic and Scheduling Senior Assistant Salaries with a JD, MD, PhD or Equivalent
- Aerospace & Defense
- Biotechnology
- Business Services
- Chemicals
- Construction
- Edu., Gov't. & Nonprofit
- Energy & Utilities
- Financial Services
- Healthcare
- Hospitality & Leisure
- Insurance
- Internet
- Media
- MFG Durable
- MFG Nondurable
- Pharmaceuticals
- Retail & Wholesale
- Software & Networking
- Telecom
- Transportation
- San Diego, CA Contact Center Traffic and Scheduling Senior Assistant Salaries
- Chicago, IL Contact Center Traffic and Scheduling Senior Assistant Salaries
- New York, NY Contact Center Traffic and Scheduling Senior Assistant Salaries
- Houston, TX Contact Center Traffic and Scheduling Senior Assistant Salaries
- Phoenix, AZ Contact Center Traffic and Scheduling Senior Assistant Salaries
- San Antonio, TX Contact Center Traffic and Scheduling Senior Assistant Salaries
- San Jose, CA Contact Center Traffic and Scheduling Senior Assistant Salaries
- Los Angeles, CA Contact Center Traffic and Scheduling Senior Assistant Salaries
- Philadelphia, PA Contact Center Traffic and Scheduling Senior Assistant Salaries
- Dallas, TX Contact Center Traffic and Scheduling Senior Assistant Salaries
