Contact Center Traffic and Scheduling Analyst
Also referred to as: Call Center Traffic and Scheduling Analyst, Customer Service Center Traffic and Scheduling Analyst
Requirements and Responsibilities
Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Requires a bachelor's degree. Typically reports to a manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. Typically requires 0-2 years of related experience.
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Years of Experience Education Level
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Similar Jobs:  Contact Center Traffic and Scheduling Analyst, Sr., Contact Center Scheduler, Contact Center Director, Contact Center Scheduling Supervisor, Contact Center Scheduling Manager, Inbound Contact Center Supervisor II, Inbound Contact Center Supervisor I, Inbound Contact Center Supervisor III, Top Contact Center Executive
Level of Education:  Contact Center Traffic and Scheduling Analyst Salaries with a Bachelor's Degree, Contact Center Traffic and Scheduling Analyst Salaries with a Master's Degree or MBA, Contact Center Traffic and Scheduling Analyst Salaries with a JD, MD, PhD or Equivalent
Categories:  Logistics, Consulting Services, Customer Services
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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