Contact Center Representative II
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Contact Center Representative II makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative II processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative II identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II typically requires 1-3 years of related experience.
Find out Job Distribution by:- Contact Center Manager
- Contact Center Director
- Contact Center Scheduler I
- Contact Center Senior Manager
- Contact Center Representative II - Inbound
- Contact Center Representative II - Outbound
- Contact Center Traffic and Scheduling Manager
- Contact Center Traffic and Scheduling Analyst II
- Contact Center Traffic and Scheduling Supervisor
- Contact Center Traffic and Scheduling Analyst III
- Contact Center Representative II Salaries with a High School Diploma or Technical Certificate
- Contact Center Representative II Salaries with an Associate's Degree
- Contact Center Representative II Salaries with a Bachelor's Degree
- Contact Center Representative II Salaries with a Master's Degree or MBA
- Contact Center Representative II Salaries with a JD, MD, PhD or Equivalent
- Aerospace & Defense
- Biotechnology
- Business Services
- Chemicals
- Construction
- Edu., Gov't. & Nonprofit
- Energy & Utilities
- Financial Services
- Healthcare
- Hospitality & Leisure
- Insurance
- Internet
- Media
- MFG Durable
- MFG Nondurable
- Pharmaceuticals
- Retail & Wholesale
- Software & Networking
- Telecom
- Transportation
- Boston, MA Contact Center Representative II Salaries
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- New York, NY Contact Center Representative II Salaries
- Saint Louis, MO Contact Center Representative II Salaries
- Atlanta, GA Contact Center Representative II Salaries
- Portland, OR Contact Center Representative II Salaries
- Nashville, TN Contact Center Representative II Salaries
- Columbus, OH Contact Center Representative II Salaries
- Los Angeles, CA Contact Center Representative II Salaries
- Baltimore, MD Contact Center Representative II Salaries
